Started in 2005, this year marked the 16th anniversary of the Golden Headset Award, a competition to determine China’s best customer center, organized by the prestigious institution in the Chinese contact center industry called Customer Care & Management World (CCMW). The Golden Headset Award is recognized as a leading performance indicator in the customer service center industry. This year, following the international evaluation standard CC-CMM (Capability Maturity Model), CCMW performed performance indicator analysis using “Snapshotz,” a service evaluation tool offered by a customer service audit company. After receiving applications from several hundred of outsourcing services companies, CCMW asked for experts’ nominations and went through a screening process that includes mystery calls and an intensive evaluation. Ultimately, CCMW chose the award winners based on a comprehensive evaluation on all candidates including their service capabilities and the number of workstations.

transcosmos China has been highly recognized by its clients for their abundant operational records in the contact center industry, proven records in offering intelligent customer service and work-from-home solutions, helping clients continue their businesses amid the novel coronavirus crisis, and their digital technologies and multi-channel customer services. With such proven successes, transcosmos China won the “Excellent Intelligent Application Award” at this year’s “China’s Best Customer Service Center.”

In recent years, with a goal to help clients further grow their businesses, transcosmos China has been working on achieving digital transformation in the contact center industry by promoting intelligent quality management and robot training, and driving initiatives to develop and operate customer service solutions that combine AI chatbot and agent-based chat services. transcosmos China will help clients deliver a better customer experience than ever, thereby assisting clients in optimizing costs and expanding sales.

About CCMWorld Group

Founded in 2002, CCMWorld Group has been driving the progress of the Chinese contact center industry as a third party industrial research and development organization. CCMWorld Group puts particular focus on customer management research and offers omni-directional, multidimensional and integrated services including media, publishing, authentication, research, training, meeting and screening. Based on such services, CCMWorld Group provides the latest information about the related industries and services that support such industries.

Visit here for more information: http://www.ccmw.net/

transcosmos history in China

transcosmos entered the Chinese market and launched its offshore services business in 1995. In 2006, the company opened its first call center in Shanghai and started to provide call center services for the Chinese market. Today, transcosmos has its bases and subsidiaries across 20 cities in China including Shanghai, Beijing, Tianjin, Hefei, Xi’an, Changsha, Wuhan, Suzhou, Taipei and more. The company offers extensive services such as business process outsourcing (BPO) including contact centers, e-commerce one-stop, digital marketing and system development for both Chinese and global brands. As of March 2020, approximately 7,000 transcosmos employees work in China.

transcosmos is a trademark or registered trademark of transcosmos inc. In Japan and other countries.

Other company names and product or services names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 168 bases across 30 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce services to deliver our clients’ excellent products and services in 48 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.

https://www.trans-cosmos.co.jp/english/

The press release transcosmos China wins 2020 Golden Headset China’s Best Customer Center “Excellent Intelligent Application Award” comes from Xinwengao.com press release distribution and journalist media database service in China.

Beijing, China, June 12, 2018 /Xinwengao.com/ - China Money Network, a leading professional investment and technology media and data company, today proudly presents the launch of China AI Top 50.

A list of 50 leading Chinese artificial intelligence companies, accompanied by a research report based on proprietary data collated by China Money Network, will be released at the World Economic Forum 2018 Annual Meeting of the New Champions in Tianjin, China, 18-20 September, in front of top-level global government officials, influential business leaders and international media organizations.

“As China Money Network tracks China’s technology and venture capital industry everyday, we have accumulated tens of thousands of data points within the Chinese AI industry,” says Nina Xiang, founder of China Money Network. “As professionals around the world thirst for real knowledge and local insights on the Chinese AI sector, China Money Network is well positioned to provide the most thoroughly researched literature and data on this topic.” 

China AI Top 50 will be the first of its kind and China Money Network will conduct and collect core data points, supervise site visits and execute face-to-face interviews to analyze the country’s leading artificial intelligence companies in a thorough, in-depth and fact-based thought leadership report. 

The list and report will shed light on the Chinese AI industry, which has increasingly become a sensitive topic as trade conflicts between China and the United States appears to escalate. 

China Money Network today invites all Chinese artificial intelligence companies to participate in an exclusive online survey to be shortlisted for this esteemed list. 

Companies can complete the 10-minute online survey by clicking this link: https://www.chinamoneynetwork.com/china-ai-top-50-nominations

The deadline to complete the online survey is July 12, 2018. 

Companies will be measured based on factors including their core technology, R&D capabilities, business fundamentals, team strength and potential prospects. The China Money Network Research team will then conduct follow-up meetings and interviews to verify facts and gain additional insights from management teams. 

“Don’t miss out on this exclusive invitation to enter or nominate for this distinguished listing on the Chinese AI industry,” said Naveet McMahon, co-founder and managing partner of China Money Network. “I have no doubt that China AI Top 50 will become the who’s who listing for 2018 on the most valuable sector in the world’s second largest economy.”  

– END – 

About China Money Network:
China Money Network is a leading professional investment and technology media and data company. Founded in 2012 and based in Hong Kong, CMN hosts an AI-based bilingual platform that follows China’s smart investments and technology innovation every day. The professional team of China Money Network has more than 60 years of combined experience in professional media sectors, with members coming from the Wall Street Journal, Bloomberg, Financial Times, Haymarket Group and Acuris.

Millions of professionals globally rely on CMN specialist news, analysis, research and data to take the business pulse of China by following daily/weekly trends, expert network events, exclusive company rankings, customized thought leadership research, subscription-based digital services.

The press release China Money Network Launches China AI Top 50 comes from Xinwengao.com press release distribution and journalist media database service in China.

Hong Kong, China, February 8, 2018 /Xinwengao.com/ - New Rutronik employees can expect training sessions in Germany – but not too much German ‘seriousness’!

Rutronik Elektronische Bauelemente GmbH (Rutronik) is a well established player in Asia’s electronics supply chain. The company now has a total of seven sales offices across the region – three on the Chinese mainland (Shenzhen, Shanghai and Chengdu), and one each in Hong Kong, Taiwan, Singapore and Thailand. Hong Kong also serves as Rutronik’s Asian logistics center.

Rutronik now plans to expand its Asian presence, in terms of both infrastructure and staff. The enlarged facilities, which allow rapidly increasing teams to sit in, include new office room in Shanghai, with move-in at the end of January; as well as in Shenzhen, scheduled for no later than October 2018. In Singapore, a new office with legal entity will be opened within the first quarter. Then three additional offices are planned for the second half of 2018, in Tianjin, Malaysia, and India. An additional warehouse is to be built in Shanghai.

Between now and 2020 the distributor will also be recruiting new talent in the region at an annual rate of 20-50%. The following positions have now been approved and are eagerly recruited: a Customs Clearance Specialist for China business; a Supply Chain Manager; and a Quality Manager.

Optimizing the work environment

New employees at Rutronik will find they are treated well. Rutronik takes its social responsibilities very seriously and seeks to develop its employees’ skills and knowledge to the fullest. The company gives its staff every opportunity to undertake further training at Rutronik’s headquarters in Germany, where they can meet and talk with their German colleagues and exchange vital information about suppliers and markets. They also gain a deeper understanding of Rutronik’s corporate culture.

These training sessions are not all hard work. Visiting colleagues have the opportunity to visit places of interest and take part in local ‘special events.’ Rutronik employee Ted Tsai, from Taiwan, commented that, “The training was a very nice experience. The most memorable event was St. Nicholas Day, celebrated on 6 December. We had so much fun at this big party in the evening, tasting traditional German sausages and drinking mulled wine. This was a truly special event.”

As a responsible employer, Rutronik knows that its human resources are its most valuable resources!

Learn more about products and services from Rutronik at www.rutronik.com.

About Rutronik (www.rutronik.com)

Rutronik Elektronische Bauelemente GmbH is the third largest distributor in Europe (European Distribution Report 2016) and the number ten worldwide (SourceToday, May 2017). The broadline distributor supplies semiconductors, passive and electromechanical components as well as boards, storage, displays wireless products. The company’s primary target markets are the automotive, medical, industrial, home appliance, energy and lighting industries. The ranges RUTRONIK EMBEDDED, RUTRONIK SMART, RUTRONIK POWER and RUTRONIK AUTOMOTIVE provide customers with specific products and services in groups tailored to the respective applications. Expert technical support for product development and design-in, individual logistics and supply chain management solutions as well as comprehensive services complete its scope of performance.

The company, founded by Helmut Rudel in 1973 in Ispringen, Germany, now has over 70 subsidiaries in Europe, Asia and the Americas. Rutronik employs more than 1,600 staff worldwide and achieved Group sales of 950 million euros in the fiscal year 2017.

The press release Rutronik aims for expansion in Asia, looks to hire on new talent comes from Xinwengao.com press release distribution and journalist media database service in China.

Beijing, China, December 14, 2016 /Xinwengao.com/ - Mr. Erik Ye has been appointed as the Executive Chef of Crowne Plaza Beijing Wangfujing.

As a senior international hospitality manager, Erik Ye has 26 years of extensive culinary and Food & Beverage working experience. He has had previous important positions in Sofitel Wanda hotel Beijing, Langham Place Beijing Capital Airport, and Sheraton Tianjin Binhai Hotels. Prior to being the Executive Chef of Crowne Plaza Beijing Wangfujing, he was the Executive Chef of Grand Mercure Beijing Dongcheng.

Mr. Erik Ye will be fully in charge of managing the chef team of Crowne Plaza Beijing Wangfujing, providing high quality dining experience for guests.

About Crowne Plaza Beijing Wangfujing:

Crowne Plaza Beijing Wangfujing is located in the heart of the city’s international business center along vibrant Wangfujing Avenue. The hotel serves as the areas foremost provider of contemporary accommodation, comprehensive meetings solutions and outstanding leisure venues, ensuring your stay with us is truly enjoyable.

About Crowne Plaza

Crowne Plaza Hotels & Resorts is an upscale brand located in major urban centres, gateway cities and resort destinations offering business travelers a high level of comfort, service and amenities. It is also a dynamic hotel brand currently located in nearly 50 countries around the world. Truly international, Crowne Plaza offers premium accommodation, designed for the discerning business and leisure travelers who appreciate simplified elegance combined with practicality of the latest features, as well as value for money. At Crowne Plaza, guests can enjoy 24-hour business service, wireless high speed internet access in the lobby plus fitness and leisure facilities.

The press release Erik Ye Named Executive Chef of Crowne Plaza Beijing Wangfujing comes from Xinwengao.com press release distribution and journalist media database service in China.

Beijing, China, October 3, 2016 /Xinwengao.com/ - LehmanBrown, the China-focused accounting, taxation and business advisory firm, is holding its next tax event in association with the British Chamber of Commerce in China on October 17, 2016. This free event headlines two top speakers ready to engage and introduce the audience to important information for UK expatriates and Chinese nationals engaged in Sino-British endeavours.

The “Understanding UK tax and China tax update – A Guide to UK Expatriates and Chinese Nationals” presents Alastair McQuater, partner at Buzzacott LLP, and Russell Brown OBE, founder and managing partner at LehmanBrown. The two experts will discuss how UK tax regulations have changed in recent years.

Alastair McQuater is a partner in Buzzacott LLP’s business tax team, working primarily with cross border businesses and businesses in the financial services and professional practice sectors together with their owners. Alastair speaks regularly on business tax issues to a range of audiences including clients, contacts and member firms of our international association. Alastair is a Chartered Accountant and Chartered Tax Adviser and has been a partner since 2002 and before that led the tax team of a Thames Valley firm. Alastair will speak on The UK tax system for national and non-nationals and investing in the UK.

Russell Brown OBE is founder and managing partner of LehmanBrown, a China-focused accounting, taxation and business advisory firm. The firm operates in Beijing, Hong Kong and five other offices across China, employing around 200 professionals. Russell has over 29 years of professional experience, and has spent 22 years living in China to establish and develop businesses. Prior to founding LehmanBrown, Russell was Global CFO of one of the world’s largest public relations and communications consulting companies. Russell will speak on the importance of tax planning when living abroad and China tax updates

This high-level event will cover UK residency rules, where it is not simply a case of counting your days, but applying a series of tests linked with connections to the UK. Where a combination of number of days in the UK, and these connections pass thresholds, then a person could be liable for UK tax. It is therefore important for any UK or Chinese citizen who regularly visits the UK and has business and family connections with the UK to understand these tests.

There are also taxes applied to property and investments, as well as things that can be done to exempt or reduce these. And if businesspeople are moving back to the UK or planning to move to the UK for the first time, planning can be done in advance to significantly reduce taxes. This event aims to provide a basic understanding of what everyone needs to think about for UK taxes, whether investing in the UK, visiting regularly, or moving to live in the UK.

The event will also look at the importance of tax planning when living abroad or planning to live abroad and an update on China individual income tax and the tax environment.

The event takes place on Monday, October 17, 2016, from 6:30pm – 9:00pm at The Capital Club, 50/F Capital Mansion, 6 Xin Yuan Nan Road, Chao Yang District, Beijing. Entry is free for pre-event registrations, so please be sure to confirm your attendance via email to events@lehmanbrown.com or steve.lynch@cbbc.org.cn.

Topics to be covered at the event:
– The UK tax system for non-nationals
– The importance of residence and domicile
– Visa requirements (general)
– Offshore trust structures
– Investing in UK businesses (including property investment and development)
– Inheritance tax
– UK residential property
– Business tax in the UK
– Costs of being in the UK
– China tax environment
– China tax update
– Personal tax
– UK China Double Tax treaty
– Employment taxes
– UK as a holding company location
– Coming to the UK

About LehmanBrown
LehmanBrown is a China-focused accounting, taxation and business advisory firm, operating in Beijing, Shanghai, Hong Kong, Macau, Shenzhen, Guangzhou and Tianjin. The firm also manages an extensive affiliate network, providing service throughout China.

Combining years of international expertise with practical Chinese experience and knowledge, LehmanBrown offers expert advice and support to both local and international clients. Clients enjoy access to senior, experienced professionals from China and many other countries.

At LehmanBrown we recognise that you are unique, and you have unique requirements. We are committed to providing individually tailored financial solutions to each of our clients. LehmanBrown is dedicated to providing personalised service by working closely with our clients to understand their individual business requirements. This enables us to offer our clients the most up-to-date and expert advice for all their unique needs. Visit us for more information at http://www.lehmanbrown.com

The press release Understanding UK and China Taxes: An Important Event For Cross-Border Business comes from Xinwengao.com press release distribution and journalist media database service in China.

Beijing, China, December 4, 2015 /Xinwengao.com/ - The theme of the 16th AmCham China Annual Seminar and Appreciation Dinner was “Partnership of Prosperity,” reflecting the potential for mutual benefit through cooperation between AmCham China members and the Chinese government.

“As an advocate of US business in China and a contributor to economic and trade policymaking in China and the U.S., AmCham China has a profound history,” Wang told the audience. “On behalf of the Chinese government, I’d like to extend my sincere thanks to the chamber for its contribution to US-China economic ties. I also want to pay my tribute to all the American businesses that have been engaged in China’s reform, opening up and modernization drive.”

Baucus said the U.S.-China relationship was the most important in the world, and highlighted recent engagement at the U.S.-China Joint Commission on Commerce and Trade and the U.S.-China Strategic and Economic Dialogue, as well as a visit to the U.S. by Chinese President Xi Jinping.

“Since I came to China as ambassador, I’ve been impressed at how mature the U.S.-China relationship has become,” he said. “This year’s JCCT and S&ED meetings and President Xi’s state visit in September made that clear. We don’t shy away from differences. At the end of the day, we focus on deeds, not words.”

The event this year attracted 450 attendees, and included a panel presentation addressing various issues. The panelists were Long Guoqiang, Deputy Director of the Development Research Center of the State Council, Zhang Yansheng, Secretary-General, Academic Committee of the National Development and Reform Commission, and Timothy Stratford, Member of the AmCham China board and a Partner of Covington & Burling LLP Beijing Representative Office.

“The next five years presents a crucial time for China to pursue its vision of economic development that is sustainable and supports the objective of a society that recognizes the rule of law and an economy driven by market forces; it also represents an historic moment for AmCham member companies to seize the timely opportunity by using the foundation we have to support one another in this effort and to help China achieve its goals,” AmCham China Chairman James Zimmerman said in his opening remarks. “I can’t underscore enough the importance that we must all press for continued dialogue and openness in order to build and maintain our Partnership of Prosperity.”

About AmCham China
The American Chamber of Commerce in the People’s Republic of China is a non-profit, non-governmental organization whose membership comprises more than 3,800 individuals from over 1,000 companies operating across China. The chamber’s nationwide mission is to help American companies succeed in China through advocacy, information, networking and business support services. AmCham China is the only officially recognized chamber of commerce representing American business in mainland China. With offices in Beijing, Tianjin, Dalian, Shenyang and Wuhan, AmCham China has more than 60 working groups, and holds more than 300 events each year. Visit: www.amchamchina.org

For more information, please contact:
Jane Song
Tel: (8610) 8519-0835
Email: jsong@amchamchina.org

The press release AmCham China Hosts Wang Yang at Annual Seminar comes from Xinwengao.com press release distribution and journalist media database service in China.

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Approximately 120 people from 80 media from newspapers, magazines and social media gathered together for a special 70s theme night. The entire R Lounge was decorated as 70s style with old posters and furniture. The Beijing Beatles appeared as the special guest band and heated up the dance floor with a lot of classic 70s songs. Guests were dressed in their finest Chinese and Western 70s costumes, from blue and white striped t-shirts to colorful wigs, and posed for photos in front of the 70s backdrop.

The lucky draw section was the most memorable time for media friends, with many guests leaving with Marriott Food and Beverage vouchers for buffets, brunches and dinners, as well as room accommodations nights. The grand prize was a two-night stay for two people at the recently opened Renaissance Sanya Resort and Spa on Hainan Island.

General Managers and Directors of Marketing from Beijing and Tianjin Hotels also attended the party to thank the media for their help and support during 2011. The hotels represented five Marriott brands and included the Renaissance Beijing Capital Hotel, Beijing Marriott Hotel City Wall, Beijing Marriott Hotel Northeast, The Sandalwood, Beijing Marriott Executive Apartments, JW Marriott Hotel Beijing, Renaissance Beijing Chaoyang Hotel, Courtyard Beijing Northeast, Renaissance Tianjin TEDA Convention Centre Hotel, The Lakeview, Tianjin Marriott Executive Apartments, Renaissance Tianjin Downtown Hotel, and Renaissance Tianjin Lakeview Hotel.

About Marriott International
Marriott is an international lodging leader, with more than 3,600 properties and the broadest portfolio of brands in the industry. In the 80 years since its inception and the 50 years since opening the first Marriott hotel, the company has firmly established a culture and a tradition of innovation, service and leading performance. Marriott International has a large portfolio in China more than 55 hotels across the country and with several more in the pipeline and opening soon.

CONTACT INFORMATION

• Chanel Jiang
  Marketing Communications Manager
  Renaissance Beijing Capital Hotel
  TEL? (010) 5863 8661
  FAX? (010) 5863 8660
  EMAIL? Chanel.Jiang@renaissancethotels.com

The press release Marriott International Beijing And Tianjin Hotels Hold Media Appreciation Party comes from Xinwengao.com press release distribution and journalist media database service in China.

The trees planting event is jointed initiated by Radisson Blu Hotel Beijing, Park Plaza Beijing Wangfujing, Park Plaza Beijing Science Park and Park Plaza Beijing West. Some 50 Carlson corporate and hotel executives, employees and clients participated in this green even, sending a strong message about a brighter future of the planet.

On the same day, Radisson Blu Hotel Shanghai Hong Quan, Radisson Hotel Shanghai New World, Radisson Blu Hotel Pudong Century Park, , Radisson Plaza Hotel Xingguo Shanghai and Carlson Corporate Office in China. Some 60 Carlson corporate and hotel executives, employees and clients participated in a green event in Shanghai, sending a strong message about a brighter future of the planet.

As a socially responsible company, Radisson and Park Plaza hotels’ participation in Earth Day demonstrates Carlson’s ongoing commitment to the environment. Currently, Carlson operates 8 Radisson and Park Plaza hotels in Shanghai, Beijing and Tianjin, and all have successfully achieved certification under the EarthCheck programme, an International Benchmarking & Certification programme for sustainable travel and tourism, which include 6 Silver and 2 Bronze certificates.

CONTACT INFORMATION

• Jessica
  Asst Marcom Manager
  Tel: +86 10 8235 6699-669
  Email: jessicayang@parkplaza-bj.com

The press release Carlson Hotels In Beijing And Shanghai Plant Trees For Earth Day 2011 comes from Xinwengao.com press release distribution and journalist media database service in China.