Started in 2005, this year marked the 16th anniversary of the Golden Headset Award, a competition to determine China’s best customer center, organized by the prestigious institution in the Chinese contact center industry called Customer Care & Management World (CCMW). The Golden Headset Award is recognized as a leading performance indicator in the customer service center industry. This year, following the international evaluation standard CC-CMM (Capability Maturity Model), CCMW performed performance indicator analysis using “Snapshotz,” a service evaluation tool offered by a customer service audit company. After receiving applications from several hundred of outsourcing services companies, CCMW asked for experts’ nominations and went through a screening process that includes mystery calls and an intensive evaluation. Ultimately, CCMW chose the award winners based on a comprehensive evaluation on all candidates including their service capabilities and the number of workstations.

transcosmos China has been highly recognized by its clients for their abundant operational records in the contact center industry, proven records in offering intelligent customer service and work-from-home solutions, helping clients continue their businesses amid the novel coronavirus crisis, and their digital technologies and multi-channel customer services. With such proven successes, transcosmos China won the “Excellent Intelligent Application Award” at this year’s “China’s Best Customer Service Center.”

In recent years, with a goal to help clients further grow their businesses, transcosmos China has been working on achieving digital transformation in the contact center industry by promoting intelligent quality management and robot training, and driving initiatives to develop and operate customer service solutions that combine AI chatbot and agent-based chat services. transcosmos China will help clients deliver a better customer experience than ever, thereby assisting clients in optimizing costs and expanding sales.

About CCMWorld Group

Founded in 2002, CCMWorld Group has been driving the progress of the Chinese contact center industry as a third party industrial research and development organization. CCMWorld Group puts particular focus on customer management research and offers omni-directional, multidimensional and integrated services including media, publishing, authentication, research, training, meeting and screening. Based on such services, CCMWorld Group provides the latest information about the related industries and services that support such industries.

Visit here for more information: http://www.ccmw.net/

transcosmos history in China

transcosmos entered the Chinese market and launched its offshore services business in 1995. In 2006, the company opened its first call center in Shanghai and started to provide call center services for the Chinese market. Today, transcosmos has its bases and subsidiaries across 20 cities in China including Shanghai, Beijing, Tianjin, Hefei, Xi’an, Changsha, Wuhan, Suzhou, Taipei and more. The company offers extensive services such as business process outsourcing (BPO) including contact centers, e-commerce one-stop, digital marketing and system development for both Chinese and global brands. As of March 2020, approximately 7,000 transcosmos employees work in China.

transcosmos is a trademark or registered trademark of transcosmos inc. In Japan and other countries.

Other company names and product or services names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 168 bases across 30 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce services to deliver our clients’ excellent products and services in 48 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.

https://www.trans-cosmos.co.jp/english/

The press release transcosmos China wins 2020 Golden Headset China’s Best Customer Center “Excellent Intelligent Application Award” comes from Xinwengao.com press release distribution and journalist media database service in China.

Potomac, Maryland, June 18, 2020 /Xinwengao.com/ - Marketing technology startup Transformania LLC today announced the appointment of veteran tech executive Darren Stewart as its Chief Operating Officer. Most recently, Stewart was CEO of Bethesda, Maryland-based Tracx, Inc. and was previously SVP of Professional Services at Vocus, Inc. in Beltsville, Maryland.

Darren Stewart brings more than two decades of SaaS and software leadership experience to his role with Transformania.  He worked in an executive role at Vocus for 18 years and helped grow the company from $3.5M in revenue and 30 employees to more than $100M and more than 1,600 employees worldwide.  Most recently, Darren held the position of CEO at Tracx, a venture backed, social media marketing and analysis firm. Tracx had the largest database in the industry allowing companies to track conversation about their brands across multiple social media platforms, identify influencers and engage with stakeholders.  Under Darren’s leadership, Tracx reengineered its platform, enabling Tracx to optimize sales efforts, reach more prospects and compete more effectively.

Darren has an in-depth understanding of what it takes to be a global leader in innovative software solutions.  He has helped develop cutting-edge technology for Fortune 100 companies and works efficiently across teams to optimize success for clients in a variety of industries.  Darren received his Bachelor of Science in Business Administration and Finance from the University of Colorado in Boulder.

“The addition of Darren Stewart to the Transformania management team will prove to be a significant milestone in our company’s path to becoming a global martech leader,” said Transformania CEO Danny Levinson.

Transformania is a SaaS product with patent-pending features that clean, format, personalize, and enrich contact lists to improve marketing campaign performance. The software automatically detects and corrects problems in marketing lists, thereby improving open, clickthrough, and conversion rates and reducing bounces and spam/abuse reports.

In beta testing since December 2019, the product will be available to everyone beginning on July 1st.

“The opportunity to guide the evolution of a new technology with features and benefits found nowhere else is rare,” said Darren Stewart. “Combining a pioneering product and a company with an international, hypergrowth business plan presents an exciting challenge that I’m thrilled to accept.”

The press release Martech Startup Transformania Expands Management Team with Chief Operating Officer comes from Xinwengao.com press release distribution and journalist media database service in China.

Shanghai, China, October 20, 2016 /Xinwengao.com/ - Key Opinion Leaders (KOLs) on Weibo and Wechat are the 21st century’s new celebrities in China. With millions of followers, a young man living in Kunming can have more social media influence over the buying habits of consumers in Beijing than a high-powered traditional advertising campaign plastering billboards on the city streets. And smart marketers and public relations professionals are engaging KOLs to both decrease costs and maximize online visibility. This all equals more product sales.

But KOLs are often everyday citizens, so finding and maintaining a relationship with a KOL in China is different than working with a professional public relations agency. Xinwengao’s latest White Paper titled “Grabbing More Sales With Key Opinion Leader Outreach In China” explores tips and tricks for retention of KOLs. The White Paper examines ways to work with KOL social media channels to enlarge exposure for a product, brand, or service.

The White Paper also explains how marketers need to think how a nationwide marketing message impacts users at the local level. One message on Weibo can go to readers in Dalian, Wuhan, Shanghai, and even to Chinese-language readers in Nairobi, Sao Paolo, and Seattle. So how does a marketing push position itself for a wide array of geographically disperse users?

And a good KOL may actually provide a marketer with creative ways to target a specific consumer segment. The KOL often hears unfiltered feedback from consumers, so meeting the KOL in a non-virtual setting can build a bond between the marketer and the KOL, and between the KOL and the brand or product.

One hotel and travel marketer quoted in the White Paper gives some valuable advice: “Our hotel company is global, but in China we want to have our brand viewed with Chinese characteristics. My hospitality marketing team spent a few months finding the right journalists, media, and KOLs who could help expand our outreach to travelers in China who could become our guests. We now hold an annual gathering where we invite 50 of our top influencers for a few days to visit one of our resorts. This builds rapport and brand strength. Most importantly, it allows us to maintain our friendships with our important online brand ambassadors.”

The Chinese-language White Paper from Xinwengao is available for free download at https://www.xinwengao.com/cn/whitepaper-koloutreach

The press release White Paper: Finding And Retaining Social Media Key Opinion Leaders In China comes from Xinwengao.com press release distribution and journalist media database service in China.

Shanghai, China, June 3, 2016 /Xinwengao.com/ - Pitch.Asia, Asia’s leader in connecting journalists with industry experts, has created a new licensing partnership with Xinwengao (Xinwengao.com) for the use of Xinwengao’s database of more than 30,000 media records.

The partnership leverages and connects Xinwengao’s focus over the past decade on media monitoring, press release distribution, and media database building with Pitch.Asia‘s services across Asia. Pitch.Asia will use the database to help update its own records and assist industry experts and public relations firms in reaching out to a broader group of reporters, editors, and social media influencers inside China.

“Our China Media Database services have been sculpted by over a decade of use by our clients, and we continue to maintain a high level of integrity for this service,” says Rose Gao, Media Manager at Xinwengao. “Expanding licensing to more companies like Pitch.Asia ensures we continue to connect with every record in our system to ensure freshness and availability. Pitch.Asia already has a large journalist database for Greater China, and we will complement this for a win-win partnership.”

The Chinese online news and media sector has witnessed many business movements and much growth in the past few year as Alibaba has purchased partial or entire stakes in Shanghai-based China Business Network, Hong Kong-based South China Morning Post; and video-sharing website Youku Tudou. And U.S.-based Time Magazine just announced the purchase of CCI Asia-Pacific Ltd., the Hong Kong-based publisher of Fortune China. Forbes.com was also sold to a Hong Kong-based investor group nearly two years ago.

Pitch.Asia currently provides a news dashboard covering business, political, and social news from across Asia from Afghanistan to Japan and down to Malaysia; online job boards for journalists; a query service for reporters to seek comments from registered industry experts; and online forums for journalists to exchange knowledge. Utilization of Xinwengao’s database is also assisting Pitch.Asia in its beta testing of a full Chinese-language media service that will be soon rolled out.

About Pitch.Asia
Journalists want to hear better pitches, and experts need to have their voices heard. Pitch.Asia connects Asia’s top expert sources with the bloggers, journalists, writers, and reporters covering important activities in Asia. We are backed by Matoka Capital and use their parent company’s offices in Hong Kong and Shanghai. Contact us for more information at https://www.Pitch.Asia

About Xinwengao.com
While the number of print newspapers in China has remained steady at about 1900 for the past few years, the number of online media titles, journalists, influencers, and online writers has exploded in China as social media and microblogging as taken off. Xinwengao tracks the key key media data necessary for public relations, marketing, advertising, and outreach organizations to use for online media campaigns. Xinwengao was first acquired by Vocus Inc. in early 2010 from top SaaS and online marketing firm BDL Media, and then it was acquired as a standalone entity in 2012. Xinwengao now operates as an independent entity with operations in Hong Kong, Shanghai, and Beijing and provides press release distribution, online media monitoring, and media database services.

The press release Pitch.Asia Secures License For China’s Biggest Media Database With Xinwengao comes from Xinwengao.com press release distribution and journalist media database service in China.

Shanghai, China, July 9, 2014 /Xinwengao.com/ - Shanghai Boshiyuan Advertising Ltd., a Chinese leader in direct marketing and CRM for the travel and hospitality sector, has acquired a substantial minority equity stake in ChinaExpats.com, which hails itself as “The Social Network for Working, Living & Traveling China” and currently boasts over 100,000 registered users.

The equity stake will allow Boshiyuan to immediately help businesses both inside and outside China capitalize on the opportunities of targeting High Net Worth Individuals; foreign expatriates living in China; frequent business travelers into and out of China; and businesses that cater to these type of individuals. For over 10 years, Boshiyuan has boasted key client relationships with foreign hotel chains like Starwood, IHG, Carlson, Kempinski, Wyndham; Chinese domestic hoteliers like Jinjiang and Shangri-La; and key global airlines like United, Turkish Airlines, Air China, and Air France.

ChinaExpats.com gains not only a capital infusion, but also access to Boshiyuan’s Internet licenses in China, an ability to invoice clients in mainland China, and deeper access to more hotel, airline, and travel agency clients to whom Boshiyuan caters. Boshiyuan will provide its guidance and experience to raise ChinaExpats.com’s profile among its vast array of clients in both primary and secondary cities around China.

About ChinaExpats.com
Anyone can join ChinaExpats.com for free and then freely post job wanted ads; find apartments in cities like Beijing, Shanghai, Chengdu, Chongqing, Dalian, and Shenzhen; connect with language exchange partners; locate new career opportunities; join interest groups; communicate with travel companions; and grow business links.

With limited access to overseas social media sites like Facebook, Vimeo, Youtube, and Twitter, foreigners living, working, and traveling to China use ChinaExpats.com as their social networking destination and home for building career opportunities, enhancing their personal online brands, and growing their network of like-minded professionals in China. Launched in 2013, ChinaExpats.com already boasts a social networking community of more than 100,000 foreigners and Chinese living and working in China. Joining is free at http://www.ChinaExpats.com.

About Boshiyuan
Shanghai Boshiyuan Advertising Ltd. is a Chinese-owned provider of digital media, direct marketing, and CRM services to the travel and hospitality sector in China. The company was formed in 2004, and runs its own leading travels brand sin China such as ChinaHospitalityNews.com, VIPmimi.com, and 51MICE.com. More information at http://www.boshiyuan.com.

The press release Shanghai Boshiyuan Acquires Stake In Leading Chinese Travel And Lifestyle Social Networking Website comes from Xinwengao.com press release distribution and journalist media database service in China.

Shanghai, China, December 12, 2013 /Xinwengao.com/ - The upcoming 6th Customer Loyalty Asia Program & CRM China Summit is the largest gathering of loyalty and CRM experts from various industries and this sixth installment is dedicated to the Chinese market. The event will be happening on the 14th-16th April 2014 in Hotel Pullman Shanghai Skyway, Shanghai, China.

It is also in recognition of the fact that the fast changing market movement owes it a lot from exemplary customer loyalty and customer relationship management (CRM). The summit will provide all relevant domestic and foreign companies an efficient and interactive platform for knowledge sharing and cutting-edge networking.

This annual event has been a gathering of high-level practitioners from various industries. Aside from getting updates on the current loyalty programs and CRM platforms, all delegates will definitely learn the best practices and the penetration of global brands in the Chinese markets.

The aim of the summit is to gather different local and global companies who will share its success stories, whether in China or otherwise. There will be cutting-edge presentations and demonstrations from different players in the loyalty, rewards and CRM space.

Claire Li, Project Manager at Neoedge shared, “We are glad to bring the event back in Shanghai not only because of its success last year but more importantly because the Chinese market offers a lot of new marketing solutions and technology platforms to address the challenges and at the same time help pave the way for new players to succeed as well.”

“The very core of why we organise this kind of event is for us to be able to showcase effective and successful platforms, where both domestic and global companies will benefit from. As to why this is considered to be the world’s most sought after Loyalty and CRM event–because value sharing is the part and parcel of this summit.”, Li ended.

For companies who are interested to become one of the speakers or panelists, they may get in touch with, Ms. Claire Li, Conference Manager, Telephone: +65 6557 9187; Email: claire.li@neo-edge.com

Neoedge Pte. Ltd
Neoedge is a business media company that aims to serve the corporate world with integrity and excellence by providing cutting edge business intelligences and creating high value networking opportunities. Neoedge identifies pressing issues that the corporate world is facing. Neoedge events are developed based on careful and original research including extensive and direct interactions with potential participants in the market. Neoedge events are distinguished by delivering premier value to customers in a sustainable means. Neoedge is your long term corporate business partner. For more information about Neoedge www.neo-edge.com

Headquartered in Singapore with Rep Office in Beijing, Neoedge has been organising premier events all around the world including in Hamburg, Dubai, Accra, Rio de Janeiro, Buenos Aires, Johannesburg, Cape Town, Trinidad & Tobago, Mumbai, Bangkok, Kuala Lumpur, Singapore, Perth, Manila, Hong Kong, Shenzhen and Shanghai.

For more information contact:
Eugene Azucena
DID: +65 6557 9185
eugene@neo-edge.com

The press release World’s Most Sought After Loyalty And CRM Gathering To Focus On Chinese Market In 2014 comes from Xinwengao.com press release distribution and journalist media database service in China.